Online Store Shipping Policy
Shipping hours are 9 AM - 6 PM EST. All online store shipping methods and costs will be automatically calculated and available at checkout. All online store shipping will be processed and handled using UPS. We will do our best to ship orders completed before 3PM Monday - Thursday. Orders placed on Friday will not be shipped until the following Monday Please keep in mind when considering your shipping method that orders can only be delivered via UPS during certain days (Tuesday - Friday for all UPS options). Orders over $75.00 during the months of October through March being shipped to one address in the continental United States (not including Alaska, Hawaii, and other U.S. territories) will offer free UPS Ground shipping unless selected otherwise (please see "Warm Weather Shipping" for information on other months). Orders over $75.00 being shipped to one address in the continental United States (not including Alaska or Hawaii) will offer free shipping via UPS Ground. Orders under $69.99 will have shipping cost calculated at checkout. All orders, regardless of price, to Alaska or Hawaii will be charged the full shipping cost calculated at checkout. Please call (859) 278-4444 about shipping to U.S. territories, internationally, APO, FPO, and DPO destinations. Please confirm that shipping addresses are accurate. We are not responsible for delays or additional shipping costs incurred due to incorrect addresses. Customers are responsible for the additional costs that UPS charges to reroute packages due to incorrect shipping addresses. Shipping charges will not be refunded for late deliveries if the business is closed, the recipient is not available when the package when is delivered, or if the recipient is not available when the package when is delivered to an area marked as "High Risk" by UPS. Additional charges will be required for all shipments cancelled and re-routed back after the shipment has left our facility. All shipments will be packed with ice packs free of charge if weather is estimated to be above 65°F. All orders placed online will automatically receive an order confirmation, shipping confirmation with tracking number, and arrival notification via email.
Fundraising Shipping, Delivery, and Pick-Up
In order to maximize your profits, we use a unique way of helping you pay the shipping cost so that it does not eat away at your profits raised from selling our candy bars! For each dollar of shipping cost you pay, we will send an extra candy bar worth $1 for you to sell in order to make up for that shipping cost so that it's ultimately cost free. For example: If your shipping ends up costing $30, we will include 30 extra candy bars ($30 worth) for you to sell and make up for the money lost due to shipping. There's no need to repay us anything on these extra bars, keep the money and enjoy the profits! All orders will be shipped via UPS Ground. Delivery via Old Kentucky Chocolates is only available in the state of Kentucky and is delivered on an order proximity basis. All orders are available for pick-up at 450 Southland Dr. Lexington, Ky. 40503.
Warm Weather Shipping
During the months of April - October we are unable to ship via UPS ground to locations outside of the 2 day transit zone (LA, FL, AR, MS, AL, GA, SC, MO, KY, VA, IL, IN, OH, WV, MD, IA, PA, DE, NJ, CT, RI, MN, WI, MI, NY, MA, DC, TN, and NC) because of the perishable nature of our products. If you are shipping outside of that 2 day zone either UPS 2nd Day Air or UPS Next Day Air will be required. All shipments during this time will be packed with ice packs, if necessary, free of charge to ensure the product arrives in optimal condition.
*Note: All available shipping methods to the desired shipping address will be shown and automatically calculated during checkout.
UPS Ground transit times from our shipping location.
When you place an order with Old Kentucky Chocolates, we want to ensure that your gift will be perfect upon arrival. Between our thorough packaging process and 100% unconditional quality guarantee, you can rest assured that everyone will be satisfied with their Old Kentucky Chocolates delivery.
Old Kentucky Chocolates does not accept returns for unwanted products. However, if you experience a quality issue, please contact us immediately at (859) 278-4444 Monday - Friday between 9AM and 6PM so that our team can work with you to address the issue. In some events, our team of customer service professionals will require you to return (we will send you a return form) your unsatisfactory product for inspection in order to issue a refund. In some minor cases, the returned merchandise may incur a 25% re-stocking and/or administrative fee.
How do I create or access my Old Kentucky Chocolates account?
Simply click on "Sign In" in the top right-hand corner of our webpage and either sign-in or create a new account by clicking "Create Account" below.
How do I check previous or current orders?
If you made an Old Kentucky Chocolates account you can simply log-in to view your previous or current orders.
If you have not created an account, each order will automatically be sent a confirmation to the email used during the checkout process which contains order information.
How do I reset my password?
To reset a lost password click on "Sign In" in the top right-hand corner of our web page and click on "Forgot your password?". Type in the email used in association with your account and click "Send Request". An email will be sent to you with a link to reset your password.
What types of payments are accepted?
We accept American Express, Discover, MasterCard, Visa, and PayPal accounts.
Do I have to log-in to place an order?
No. You can check out as a guest if you'd like.
Will I receive order updates?
An order confirmation as well as shipping confirmation email will be sent to the email used in association with your order. These emails will contain information such as your tracking number, order #, and products ordered.
How should I store my chocolates once received?
Avoid heat, humidity, and direct sunlight. Once your chocolate is received it should be stored in a cool, dry place. We recommend between 65°F and 68°F and at a humidity of less than 55%. Chocolate will easily absorb odors around it which can ruin the taste. Try to refrain from refrigerating chocolate. Moisture as well as smells in the fridge can ruin the taste. If you must refrigerate, store in an air-tight container. Once the product is removed from the refrigerator, allow it to come to room temperature while still in the air-tight container before consuming.