Account, Billing, & FAQ


How do I create or access my Old Kentucky Chocolates account?
Simply click on "Sign In" in the top right-hand corner of our webpage and either sign-in or create a new account by clicking "Create Account" below.

How do I check previous or current orders?
If you made an Old Kentucky Chocolates account you can simply log-in to view your previous or current orders.
If you have not created an account, each order will automatically be sent a confirmation to the email used during the checkout process which contains order information.

How do I reset my password?
To reset a lost password click on "Sign In" in the top right-hand corner of our web page and click on "Forgot your password?". Type in the email used in association with your account and click "Send Request". An email will be sent to you with a link to reset your password.

What types of payments are accepted?
We accept American Express, Discover, MasterCard, Visa, and PayPal accounts.

Do I have to log-in to place an order?
No. You can check out as a guest if you'd like.

Will I receive order updates?
An order confirmation as well as shipping confirmation email will be sent to the email used in association with your order. These emails will contain information such as your tracking number, order #, and products ordered.

How should I store my chocolates once received?
Avoid heat, humidity, and direct sunlight. Once your chocolate is received it should be stored in a cool, dry place. We recommend between 65°F and 68°F and at a humidity of less than 55%. Chocolate will easily absorb odors around it which can ruin the taste. Try to refrain from refrigerating chocolate. Moisture as well as smells in the fridge can ruin the taste. If you must refrigerate, store in an air-tight container. Once the product is removed from the refrigerator, allow it to come to room temperature while still in the air-tight container before consuming.